Frequently Asked Questions

Licensing

Q: What's happen when my 1-year license get expired?

A: Plug-in returns to demo mode.

Q: What is restrictions in demo mode?

A: Demo-mode plug-ins generates white noise per every 30 seconds.

Q: Is license valid even if I update or re-install plug-ins?

A: Yes, license files don't have version information, so licenses are expected be valid if you update or re-install plugins.

Q: I have installed license, but it seems not to work. Plug-in is still staying demo mode.

A: Sorry for inconvenience. Please contact us via helpdesk.

Q: How many computers can I install the plugins for one license?

A: Five computers. (see EULA for details.)

Q: How many computers can I use plugins for one license?

A: You can use plug-ins in one computer at the same moment. Please note you don't need to count "slave" computers in distributed processing, such as Vienna Ensemble Pro Server.

Q: Can I transfer my license to another person or organization?

A: No.

Q: Should I delete my Invisible Limiter license after crossgrading to Invisible Limiter G2?

A: No, you do not need to. Existing Invisible Limiter license is still valid after crossgrading. Eventually you get both Invisible Limiter and Invisible Limiter G2 licenses.

Purchase and Delivery

Q: I have purchased a license but have not received it yet.

A: Sorry for letting you wait. Please try the followings:

  • Search spam folder or trash folder in your email account. (Note: some email servers silently drop incoming emails into these folder.)
  • Add aom-factory.jp domain into your email white list.
  • Wait for several hours. (Note: some email servers postpone to receive incoming emails, aka graylisting.)

As for upgrading licenses, A.O.M. will confirm your order in 1-2 business days and send license email.

If unsure, contact us via helpdesk.

Q: I have purchased 1-year license four times. Can I get a perpetual license without a fee?

A: No. 1-year license is not a split payment.

Q: I have purchased 1-year license two or more times. Can I have a discount of perpetual license?

A: No. 1-year license is not a split payment.

Technical

Q: Are A.O.M. plug-ins made by plug-in generator like SynthEdit?

A: Never. All versions of A.O.M. plugins in the present and the past are written in C, C++ and Objective-C. We will be sure to state that if we use any kind of plug-in generators.

Q: Is future update (new OS, DAWs, plugin formats, …) guaranteed?

A: Not guaranteed, but A.O.M. is motivated to support new operating systems, DAWs and plugin formats.

Others

Q: I have a nice idea for A.O.M. products. Can I send it to you?

A: No, please do not send your idea to us. In order to avoid troubles about intellectual property or trade secrets, A.O.M. will never receive ideas from outside of A.O.M., especially your idea is not officially registered as a patent or is not in public domain.

Feedback about products are welcome, please give a feedback us via support.

Q: Do you offer student / academic discounts?

A: No.

Q: Do you have any plan for seasonal sales or groupbuys?

A: No.

Q: Do you offer Total Bundle perpetual license?

A: No.