firstname.lastname@example.org, for general inquiry, plugin issues and license issues, etc. Support system will send automated response email if your message has been successfully received.
Please include following information if you need technical support.
- Your OS type and version (e.g. Windows 7 Pro 64bit, Mac OS X 10.10, etc.)
- Your DAW type and version (e.g. ProTools 11, Live 9 32bit, etc.)
- A.O.M. Plugin format and version which you're using (e.g. VST 32bit version 1.7.3)
- Problem description: which step you are trying, what you expected, what you got actually
Support staff can communicate in English or Japanese.
Please do not email us from GMX Mail. Their email servers are very troublesome for receiving emails, so you may not be able to receive any response from helpdesk.
Updating from version 1.3.x
All plug-ins in version 1.4.0 or later need license files to work. We provide perpetual license for customers who had purchased 1.3.x versions of our plug-ins. Please request upgrade to helpdesk with e-mail address you used in purchasing.